Terms & Conditions of Sale

Seller: Mr Gurdeep Singh Shergill, sole trader, trading as Speciale Meubles
Address: 5 Mercer Avenue, Swanscombe, DA10 1BG, United Kingdom
Email: connect@specialemeuble.com — Telephone: +33 7 56 75 59 70

In force from [[date]].

1. About these terms

These terms govern the sale of furniture, bedding and homeware ("Products") through specialemeuble.com to consumers. Placing an order means you accept them.

Nothing in these terms affects your statutory rights. Where these terms conflict with the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the legislation prevails.

If you live in the European Union, please read our French-language Conditions Générales de Vente, which reflect the consumer rights that apply to you. Under Article 6 of the Rome I Regulation you keep the benefit of the mandatory consumer protections of your country of residence.

We may update these terms; the version applying to your order is the one published when you placed it.

2. Products

Each product page sets out the item's main characteristics: dimensions, materials, colour, weight, packaging and whether assembly is required.

Photographs are illustrative and have no contractual value. Colour reproduction varies between screens. Normal manufacturing tolerances of ±2 cm are not a fault, nor is natural variation in the grain, tone or texture of wood, leather and other natural materials.

Products are offered subject to availability.

Fire safety: upholstered furniture, mattresses and bedding delivered within the United Kingdom comply with the Furniture and Furnishings (Fire) (Safety) Regulations 1988 and carry the required permanent label. [[DO NOT PUBLISH until you hold the test certificates — see the compliance checklist.]]

Spare parts: where a manufacturer has told us how long spare parts will remain available, this is stated on the product page.

3. Price and payment

Prices are shown in euros (EUR) and exclude delivery, which is calculated at checkout.

[[VAT — select one: We are not currently VAT registered, so no VAT is charged. / Prices include VAT at the applicable rate; our VAT number is [[…]].]]

We accept card payments through Shopify Payments, PayPal, and instalments in 2 or 3 payments through Alma and Klarna. Instalment arrangements are contracts between you and the provider concerned, subject to that provider's own terms and approval.

We may correct pricing errors before dispatch. If a Product's correct price is higher than the price shown, we will contact you before proceeding and you may cancel.

Products remain our property until paid for in full. Risk passes to you when you take physical possession (section 29, Consumer Rights Act 2015).

4. Placing an order

1. Add Products to your basket and review it.
2. Enter your details and delivery address.
3. Choose delivery and payment.
4. Review the full order summary and accept these terms.
5. Complete payment.

A contract is formed when we send you our order confirmation email. Please keep it.

We may decline or cancel an order where payment fails, where fraud is suspected, where a Product is unavailable, or where the delivery address is outside the areas we serve.

Access information: you are responsible for the accuracy of what you tell us about access to the delivery address — floor, lift, doorway and stairwell widths, parking, and access restrictions. Please check before ordering that the Product will physically fit. Where a delivery fails because the information given was inaccurate, or because nobody was present at an agreed slot, the cost of a further attempt is yours.

5. Delivery

Where we deliver: the United Kingdom and the European Union. [[List the countries actually served and any exclusions.]]

Timescales: 3–10 working days within the EU; approximately 15 working days for the UK and other non-EU destinations, excluding customs clearance. Unless we agree otherwise, we will deliver within 30 days of the contract being formed.

If delivery is late: you may treat 30 days (or any longer period we agreed) as essential and cancel for a full refund if we miss it. Where the timing was not essential, you may give us a new reasonable deadline and cancel if we miss that too.

What is included: delivery is to your door — the threshold of your property, or the entrance to the building where access does not allow more. Carrying to an upper floor, placing in a room, and removal of packaging are not included unless the product page says otherwise.

Assembly is available in Paris and its immediate surroundings only. [[State whether it is included or charged, and the price.]]

Customs: deliveries to the European Union may attract import VAT, duty and clearance fees in the destination country. [[State clearly whether these are included in the price (DDP) or payable by you on delivery (DAP). This must be disclosed before purchase.]] Customs clearance times are outside our control.

On arrival: please check the Product with the driver. If anything is damaged or missing, write a specific description of the damage on the delivery note — "unchecked" or "subject to inspection" is not sufficient — photograph it, and contact us within 3 working days. This helps us act quickly and does not affect your legal rights.

6. Your right to cancel

Under the Consumer Contracts Regulations 2013 you may cancel within 14 days of the day you (or someone you nominate) take physical possession of the goods, or of the last item where an order arrives in parts. You do not need to give a reason.

How to cancel

Tell us clearly before the 14 days expire — by email to connect@specialemeuble.com, by post to the address above, or using the cancellation form at the end of this page. Any clear statement is valid. Please keep proof that you sent it.

Returning the goods

Send the goods back within 14 days of telling us you are cancelling, to:

Speciale Meubles — Returns
4 Rue de la Guivernone, 95310 Saint-Ouen-l'Aumône, France

Return costs are yours. Because the Products are bulky and cannot normally be returned by post, the estimated cost of return is [[to complete: range by destination]]. You may use any carrier. We can arrange collection and deduct the cost from your refund — ask us for a quote.

Condition: you may handle and inspect the goods as you would in a shop. If their value is reduced by handling beyond that, we may deduct a proportionate amount from your refund. Please return everything, including fittings and instructions, in the original packaging where possible.

Your refund

We refund everything you paid, including standard delivery, within 14 days of receiving the goods back or of your proof of return, whichever is earlier. Where you chose an enhanced delivery option, we refund the standard rate only. Refunds go back to your original payment method.

When you cannot cancel

• Products made to your specification or clearly personalised.
• Sealed goods not suitable for return for health protection or hygiene reasons once unsealed — this includes mattresses, toppers, pillows and duvets once the protective wrapping is opened.
• Goods inseparably mixed with other items after delivery.

These exceptions do not affect your rights if goods are faulty or misdescribed.

7. Faulty or misdescribed goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

• Within 30 days of delivery you have the short-term right to reject faulty goods for a full refund.
• After 30 days and within 6 months you may ask for repair or replacement. If that fails or is impossible, you may claim a price reduction or reject the goods for a refund, which may be reduced to reflect use. In this period a fault is presumed to have been present at delivery unless we show otherwise.
• After 6 months the same remedies apply, but you may need to show the fault was present at delivery.

You never pay for return or replacement of faulty goods. Contact us at connect@specialemeuble.com with your order number, a description and photographs.

These rights do not cover damage from misuse, assembly contrary to the instructions, lack of care, prolonged damp or sunlight, fair wear and tear, or damage caused after delivery.

8. Cancelling before dispatch

Contact us as soon as possible on +33 7 56 75 59 70. Made-to-order items cannot be cancelled once manufacture has begun.

9. Complaints and dispute resolution

Please contact us first at connect@specialemeuble.com. We aim to respond within [[e.g. 5 working days]].

If we cannot resolve matters, alternative dispute resolution through a certified ADR provider may be available. [[State either the certified ADR body you use, or that you do not currently subscribe to one — the Alternative Dispute Resolution for Consumer Disputes Regulations 2015 require you to say which.]]

Nothing here prevents you from taking court action.

10. Data protection

We handle personal data as described in our Privacy Policy.

11. Events outside our control

We are not liable for failure to perform caused by events beyond our reasonable control, but we will contact you and you may cancel for a refund of anything paid for undelivered goods.

12. General

If any provision is found unenforceable, the rest continue in force. A delay in enforcing these terms is not a waiver. You may not transfer your rights without our consent.

13. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may bring proceedings there. Consumers resident in the EU keep the benefit of the mandatory protections of their country of residence and may bring proceedings there.

Model Cancellation Form

(Schedule 3, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Complete and return this form only if you wish to withdraw from the contract.)

To: Speciale Meubles, 5 Mercer Avenue, Swanscombe, DA10 1BG, United Kingdom — connect@specialemeuble.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:

• Ordered on [*] / received on [*]: ......................................
• Order number: ......................................
• Description of goods: ......................................
• Name of consumer(s): ......................................
• Address of consumer(s): ......................................
• Signature of consumer(s) (only if this form is notified on paper): ......................................
• Date: ......................................

[*] Delete as appropriate.